The Value Creation Gap: Why PE Firms Are Leaving 2–4x on the Table in Their Software Portfolios
PE firms are exceptional at spotting undervalued software businesses and less consistent at unlocking the operational value they found. This post explains the value creation gap in software portfolios: why operating partner bandwidth, customer success run as a cost centre, ICP drift, misaligned product and revenue teams, stalled management capability and weak data infrastructure keep commercial plans behind schedule. It draws on Bain's 2026 Global Private Equity Report (average hold of about seven years, required EBITDA growth now 10% to 12%), Private Equity Info's analysis of 13,757 exits, Gain's European PE report, Benchmarkit and Software Equity Group multiples data, and is explicit about which figures are dated or small-sample. It closes with a diagnostic operating partners can run before the next board meeting. Written by James Lawson of River Consultancy Group, who has worked across 41 software businesses.
Your Exit Starts 3 Years Out, Not 12 Months: Building the SaaS Exit Readiness Narrative Buyers Will Pay a Premium For
Most PE-backed SaaS exits start too late: EBITDA focus at eighteen months, a numbers clean-up at twelve, pipeline theatre at six and an Information Memorandum written three months out. This guide argues that SaaS exit readiness is an operating discipline that should begin two to three years before a process, and sets out the evidence a buyer will test: net revenue retention, a scalable commercial model, operational maturity, a proven land-and-expand motion and AI capability with EBITDA proof. It draws on the EY 2026 Global PE Exit Readiness Study, KPMG's 2026 dealmaker survey, SaaS Capital and Software Equity Group valuation data, and sets out the three questions every exit IM must answer under buyer diligence. Written by James Lawson of River Consultancy Group for founders, CEOs and PE operating partners planning a SaaS exit.
The Dropped Baton: Why SaaS Growth Stalls in the Handoff, Not the Sprint
SaaS growth rarely stalls because one team runs slowly. It stalls in the handoffs between Sales, Marketing, Customer Success, Product and Executive Leadership. This post uses a relay-race analogy to show where revenue operations breaks down in founder-led and PE-backed SaaS businesses: the sales to customer success handoff, OKRs that never reach weekly execution, CRM data that misses expansion and churn signals, and a single go-to-market motion applied across very different segments. It draws on Benchmarkit, SaaS Capital, Software Equity Group and Gartner research to link weak handoffs to net revenue retention, SaaS valuation multiples and revenue leakage, then explains how the Revenue Strategy Lab and an embedded Fractional Growth Partner rebuild cross-functional alignment, OKR cascades and clear ownership at every handoff.
What Investors Really Think of Customer Sentiment
Most SaaS leaders still report Net Promoter Score to their board, yet investors price something different: net revenue retention. This post explains why a customer health score built on NPS fails to predict renewal, which behavioural signals actually forecast churn and expansion (product engagement depth, time to value, stakeholder breadth, expansion velocity and support ticket patterns), and how net revenue retention drives SaaS valuation multiples for private equity and equity-backed SaaS businesses. Drawing on research from Gainsight, Benchmarkit and Software Equity Group, it shows how to rebuild a customer health score into a revenue-predictive model, back-test it against real renewals, and give growth revenue a clear owner so your customer success metrics tell a story investors can underwrite.