STRATEGIC GUIDANCE FOR EVERY MEMBER OF YOUR TEAM
We provide strategic guidance tailored to each team member, ensuring that every role contributes to your overall success. Our holistic approach integrates advice across all areas of your business, from leadership to daily operations.
“One of the most experienced modern day masters of customer success in SaaS. If you want to design an effective and scalable Customer Success team that’s fully-aligned with best practices I would highly recommend RCG. They helped us tailor an appropriate customer experience and maximize value to retain more customers, promote expansions, and even grow advocacy! ”
Ryan McCabe - CEO - Odro
James Lawson
Founder, Chief Executive Officer
James started life as a DBA back in the late 1990’s and despite the recurring cron job nightmares made the decision to move into customer success at the beginning of its inception. Both luck and persistence never left his soul as he found himself working for some of the biggest and fastest growing tech firms in the world, including a little place called Oracle. This is where his life ultimately changed and he stepped onto the fast track of learning the world of M&A, Sales and Customer Success (all the hard way). In each tenure, James and his team grew key metrics substantially and had consistently been asked to privately consult with some of the leading CEO advisory firms in the world. It only took his daughter, aged 5 at the time, to say “why don’t you do this all yourself?” Shortly after, he left his role as VP of Customer Success at Litera and started River Consultancy Group, named after his daughter, River. Within only 15 months, the group became one of the most sought after advisory services in the UK for business growth, customer success, and executive mentorship with over 80 clients ranging from small business to enterprise, 100+ mentored leaders, and deep connections within all services in SaaS.
Denny Burda
Chief Commercial Officer
Denny started his professional career working in non-profits driven by a strong desire to help others and bring about change in his community. When the time came to make a change he found an exciting new opportunity in the brand new Customer Success field and found that his desire to help others succeed and leading community change fit great into the role. As time went on he had the privilege of working with some of the largest companies on the planet achieving key strategic goals and succeeding in initiatives that have had a global impact today. In his last role as a Global Head of CS Denny got the opportunity to work with James and the two found an immediate connection and passion for helping others. When James decided to start River Consultancy Group a few years later Denny jumped at the opportunity to support in the setup and strategy for the group. A short 6 months after it started Denny joined officially as CCO to support our growing group of executive advisory clients and to lead our Build the CAT GTM strategy training.
OUR EXPERT TEAM
Industry leaders and innovators making a difference
To support the end to end advisory needs of your business we have developed strategic relationships with other consultants who we believe are the best in their fields. While our expertise is on strategic planning, market expansion, and transformation strategy, we also have experts we can call in to help with talent strategy, employee engagement, financial advisory, and sustainability.
Dr. Lisa Colledge
Organizational Transformation - design and build a resilient culture that releases your collective genius and ensures you keep thriving in the face of change.
Cognitive Inclusion Program - educate leaders and influencers about the benefits of building a cognitively inclusive culture and build confidence that it’s relevant for them.
Strategic Planning and Development - Assisting executives in defining or refining the organization’s vision, mission, and core values. Developing comprehensive strategic plans and roadmaps to guide the organization towards its long-term goals.
Leadership Development and Coaching - Offer one-on-one or group mentorship to executives and leaders, helping them enhance their leadership skills and navigate complex business challenges.
Talent Management and HR Advisory - Developing strategies to attract, retain, and develop top talent while implementing programs to improve employee engagement and satisfaction.
Jaime Bancroft Gennaro
Organizational Transformation - Guiding organizations through major transformations, including mergers, acquisitions, and restructuring. Identifying and implementing strategies to improve organizational performance and efficiency.
Strategic Planning and Development - Assisting executives in defining or refining the organization’s vision, mission, and core values. Developing comprehensive strategic plans and roadmaps to guide the organization towards its long-term goals.
Leadership Development and Coaching - Offer one-on-one or group mentorship to executives and leaders, helping them enhance their leadership skills and navigate complex business challenges.
Market Expansion and Business Development - Marketing Optimization. Improving marketing strategies to increase market share and revenue.
Interim Leadership and Fractional CxO - Providing part-time or project-based C-level expertise to address specific challenges and drive strategic initiatives.
Robert Willis
Technology Advisory - Accomplished Technology Consultant helping C-Level Technology Leaders to collaborate with their Boards and Business colleagues to best determine where their IT investments can deliver value.
Digital & IT Strategy - Worked with Technology Leaders in the Public & Private sectors to spearhead the development of new and refreshed technology strategies aligned with business objectives that help promote IT to a true Business Partner.
Target Operating Models - Using a proprietary Target Operating Model Framework, have designed the blueprints for many IT organizations to operate as an agile, flexible, and resilient function within an agreed budget envelope.
Digital Transformation - Skilled at strategic planning to create and execute transformation roadmaps that deliver predicable outcomes.
IT Health Checks & Diagnostics - Have helped new-in-role CIOs, CTOs and CISOs create a point-in-time maturity snapshot spanning their IT capabilities to understand IT spend behavior and highlighting what is working well and where attention is required.
SM Tahsin, Frank Lapa, and Juan Jesús Blanco Bautista
AI-Driven Team Performance Review - We harness the power of top AI tools to help check the delivery performance of your development teams.
Atlassian Toolstack Integration, Optimization, and Support - We are experts in the Atlassian tools ecosystem and can help optimize your Atlassian tech stack.
Training, Workshops and Onboarding - We can help upskill your existing teams for better development and delivery.
Plugin Integration and Custom Development - Support for the largest Atlassian Marketplace App providors as well as custom development in your environment.
IT Service Management - We help you build out the optimal ITSM solution to support your business.
Project Management - We leverage best in class project management tools and methodologies to help support your business initiatives.