Chris Voss: Exploring SaaS Success, AI Trends, and Business Challenges
On The Chris Voss Show, River Consultancy Group joins to explore SaaS success, AI trends, and the business challenges shaping 2025. A sharp conversation on what companies need to thrive in the years ahead.
The Open Sauce: Episode 4: Customer Success
Learn from James as he shares the secrets to great customer success management! Useful tips, techy stuff and plenty else aside, The Open Sauce is a light-hearted video podcast, hosted by Acquia.
The Digital CX - Cross Collaborating
James Lawson joins us this week in a fun conversation that spans a wide range of topics including a growing sentiment among CS leaders that contributions to the customer journey should be cross collaborative.
The Open Sauce: Episode 9: Predictive Marketing
Omer Artun, Acquia’s Chief Science Officer, joins Tom and James today as they talk all things predictive marketing, machine learning and the advances of technology in modern marketing.
CS Talks Podcast - Mastering Senior Stakeholders Communication
We delve into the art of communication with senior stakeholders in customer success with James Lawson.
The Open Sauce: Season 2, Episode 1: The Founder of Drupal!
Dries Buytaert, founder of Drupal, joins the Open Sauce as opening guest of season two! With conversation ranging from a gin exchange and online dating through to the Open Web.
The Daily Stand Up - Peering In
James Lawson talks about the CS Bubble and what others see when they look in. Should Customer Success be easier to grasp? What do customers really want? Watch the full episode to learn more.
How Trust Fuels Business Growth
Denny delves into the challenges of forming a consultancy focusing on true need-based solutions rather than generic, one-size-fits-all approaches. A refreshing look at how slowing down and prioritizing meaningful growth over immediate profits can redefine an industry.
ARRtist Circus: James Lawson Keynote
At ARRtist Circus, James Lawson shares how cross-functional collaboration unlocks revenue growth. He reveals why aligning sales, marketing, and customer success is essential for scaling SaaS companies.
Tech for Founder Podcast: This Go-To-Market Will Change Your Startup
Denny and James break down why so many SaaS startups fail. They explore the pitfalls of growth-at-all-costs and share customer-focused strategies for sustainable success, including better onboarding, smarter AI use, and the power of retention.
Throttle Up Leadership: Episode 77: SaaS and Leadership
Dr. John Dentico, Denny Burda, and James Lawson explore SaaS, modern Go To Market strategies, leadership's role in innovation, and aligning values to foster organizational success.
How Trust Fuels Business Growth
We dive into the big topics shaping Customer Success in 2025—from AI’s role in CS to why knowledge commerce is so important. With plenty of fun, hard truths, and career advice, this is not your average CS podcast.
The Daily Standup: Predictable & scalable: Episode 204
Denny shares the stats on SaaS churn, sales decline, and the critical role of customer success. From the metrics that matter to the sandwich analogy of retention, learn why holistic customer experiences are key to growth and longevity.
We Fucked Up…and let churn surprise us: Episode 14
Do you treat every time a customer churns like the end of the world, searching high and low for everything you *could've* done? ...no? Well, then you haven't quite fucked up like we have. Denny Burda chats churn.
ARRtist Circus: Denny Burda Keynote
At ARRtist Circus, Denny Burda’s keynote explores how customer success drives predictable, sustainable revenue and why every CRO should treat it as a growth engine, not a support function.
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“We made the huge decision to choose River Consultancy Group over 3 of the other big CEO advisory firms based on the experience they have in the REAL world rather than long term consulting which we found to be a little ‘out of touch.’ We had a much better experience AND the results we wanted are coming in. We need James to keep doing this, he’s found his calling, unlocking opportunities other consultancies never thought of! A true thought leader who is relatable!”
Justine Slebman - Chief Commercial Officer, Sypoint Partners